ITIL®4

The world’s most widely used IT Service Management framework

ITIL 4 reflects the complexities of modern business technology, new ways of working, and emerging practices, and provides a guide to managing IT in the new service economy, while retaining many of the core elements that makes ITIL so valuable to individuals and organisations today. The ITIL 4 certification scheme is aligned with ITIL v3 and has been streamlined to provide clear paths for practitioners to continue their ITIL journey.

ITIL 4 qualification scheme

The ITIL Certification Scheme offered by the exclusive examination institute PeopleCert, comprises of the following levels: 

• ITIL Foundation

• ITIL Specialist modules (3)

• ITIL Strategist

• ITIL Leader

• ITIL Master 

There are two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). They are intended to provide end-learners with greater depth of content in key areas of service management and IT strategy to support their learning journey and career progression. 

The two streams are made up of five modules altogether. 

To become an ITIL Managing Professional (ITIL MP) end-learners must complete the following modules: 

• ITIL 4 Foundation 

• ITIL Specialist: Create, Deliver & Support 

• ITIL Specialist: Drive Stakeholder Value 

• ITIL Specialist: High Velocity IT

• ITIL Strategist: Direct, Plan & Improve* 

To become an ITIL Strategic Leader (ITIL SL) end-learners must complete the following modules: 

• ITIL 4 Foundation 

• ITIL Strategist: Direct, Plan & Improve* 

• ITIL Leader: Digital & IT Strategy 

In order to be eligible to become an ITIL Master, end-learners must have both the ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations. Further details about how to become an ITIL Master will be released at a later time. 

ABOUT ITIL®

IT Service Management is an overarching term that describes a strategic approach for designing, delivering, managing and improving the way IT and digital assets are used within an organisation to add value for their customers. The goal of every IT Service Management framework is to ensure that the right processes, people and technology are in place so that the organisation can meet its business goals. 

The de facto standard for IT Service Management is ITIL or IT Infrastructure Library

The entire framework of ITIL® best practices began to be developed in the 1980s and is present to this day in many countries and organizations. From the beginning of its development, ITIL® promotes an approach to service management and continuous improvement of IT services. In this way, over the years, the need to improve processes and adapt to the new needs of organizations has been felt.

ITIL® Benefits for the professional

• Enhances your employment prospects

• Makes your skills more competitive

• Proves your expertise and know how

• Boosts your job productivity

• Increases your standing within the IT community

ITIL®4 Core - The Service Value System

To support a holistic approach to service management, ITIL defines four dimensions of service management that collectively are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. These are: organizations and people, information and technology, partners and suppliers, value streams and processes. 

These four dimensions represent perspectives which are relevant to the whole SVS, including the entirety of the service value chain and all practices. The four dimensions are constrained, or influenced, by several external factors that are often beyond the control of the SVS.

ITIL® Benefits for the organisation

• Aligns IT with business needs making the former an asset to the business

• Increases cost effectiveness and productivity

• Improves customer service delivery

• Improves ROI of IT services through the use of proven best practice processes

• Offers greater visibility of IT costs and IT assets

• Reduces the cost of recruitment and training – hiring ITIL qualified people is easier